Senior Technical Communications Manager with 16 years of experience directing content strategy, information architecture, and producing help content for complex enterprise products.

Most recently, as a Senior Technical Manager at HCL Technologies, I managed documentation for an SAP ERP product, which was published in 13 languages. My key achievements include lowering SAP product support tickets by 53.24% YoY (2024) and cutting down the CDN configuration time by 31.44% for a past employer (SugarBox Networks) - measured via Google Analytics and Hotjar.

If any natural phenomenon of a high degree of complexity is to be broken up into its most fundamental components, what would emerge is something astonishingly simple. This is a truth that is built into our universe. A simple concept, mechanism, or design has the potential to generate something stupendously complex. I believe that if what I write cannot be understood by the masses, then I have not understood the concept clearly enough. So, I aim to go right to the bottom of any technology and strive to understand the underlying fundamental concept. Once the fundamentals are clear, explaining any technology or mechanism in a way that everyone understands no longer remains that big of a challenge.