I am ITIL Foundation v3 certified. Can provide Interaction, Incident, Configuration, Change and Assets Management on HP Open View Service Center, Azure, AWS VM manage, Active Directory etc.
As a Service Manager, communicate with customers via phone, email or face-to-face to answer support and service questions. During Covid-19 pandemic, working from home often involved doing remote troubleshooting of problems, hosting WebEx audio/video conferencing with internal/external clients, following up with customer inquiries and keeping track of their interactions/incidents/request’s tickets. Ensure that other team members are trained to understand customer service standards and comply with agreed SLA between DXC & Pfizer. Also help to solve simple and complex application problems. In addition, I can help other groups with various complex analyses in order to support the development or modification of IT systems and ensure their efficiency.
I have good communication and interpersonal skills, and the ability to work efficiently with all levels. I have an aptitude to work independently at different assigned support locations and participate in team meetings to give feedback from users, provide the status of continuing projects and take on new projects.
Work Terms
8:00pm to 12:00am (Monday-Friday) $15 per hour
Remote / WFH