The guru of Services Drafts Bhanu Shilpa I would deliver the work with quality by the given timeline. I am very determined at work and will always wish to make the employer happy with dedication and efforts towards given work. Hi:I have 8 years of total work experience in IT. I worked as an ITIL Process Consultant. Please find below my Job description:Configuring/On-boarding SLA's during Transition phase ensuring 100% of SLA to be configured for the account.Service level management process implementation while referring ITSM Scoping document, Transition Management,ITIL (Information Technology Infrastructure Library) Process Implementation,Lean Six Sigma Green Belt Implementation,IT Process and Governance,KPI Reports,Customer Relationships,Stakeholder Management,KPI (Key Performance Indicators)Dashboards,Incident Management,Problem Management,Change Management Work Terms Hours of Operation: 9 AM to 10 PM, Hourly based payment Expected.Communication expected is preferably through emails. I would be a dedicated resource communicating promptly on the issues reported to me regarding work.