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Skills

  • Business Consulting
  • Calendar Management
  • Event Management
  • Event Planning
  • Google Calendar
  • Operations Management
  • Process Design
  • Scheduling

Services

  • Process Optimization Specialist

    $10/hr Starting at $30 Ongoing

    Dedicated Resource

    As a results-driven Professional and MBA candidate in Project Management and Agile Methodologies, I specialize in bridging the gap between efficient operational processes and high-quality customer experiences...

    Business ConsultingCalendar ManagementEvent ManagementEvent PlanningGoogle Calendar

About

Process Optimization Specialist & Customer Operations Consultant | Agile & Data-Driven

As a results-driven Professional and MBA candidate in Project Management and Agile Methodologies, I specialize in bridging the gap between efficient operational processes and high-quality customer experiences. With a solid background navigating fast-paced corporate environments—from tech multinational scale-ups to major enterprise market leaders—I help businesses streamline their internal workflows, map out smarter project plans, and build scalable customer service structures.
​Whether your business needs to redesign its internal workflow using Agile frameworks (Scrum/Kanban), implement structured documentation, or optimize client-facing support channels to boost efficiency, I bring a strategic, analytical, and hands-on approach to every project.
​Core Expertise & How I Can Help Your Business
​1. Process Planning & Workflow Optimization
​Agile Framework Design: I set up and manage Kanban boards and Sprint cycles in Jira to reduce project bottlenecks, enhance predictability, and increase team efficiency.
​Process Mapping & Continuous Improvement: I analyze your current internal workflows, map out existing gaps, and implement continuous improvement cycles to save time and operational resources.
​Project Planning & Tooling: I design clear execution roadmaps and customize digital environments (Jira, Salesforce, SharePoint) for smooth, cross-functional team collaboration.
​2. Customer Service & Support Operations
​SLA & Support Management: I set up, monitor, and optimize customer support pipelines via Zendesk, ensuring fast response times and high-quality alignment with business KPIs.
​Documentation & Knowledge Base Creation: I create comprehensive user guides, internal manuals, and digital FAQs that help external clients navigate your product while empowering your support agents.
​Customer Journey Automation: I design communication flows, complex chatbot logic (WhatsApp), and automated email marketing setups (RD Station/Mailjet) to improve the client onboarding and support experience.