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Skills

  • Business Process Outsourcing
  • Customer Service
  • Email Services
  • Information Technology
  • Lean Manufacturing
  • Operations Management
  • Privacy Policy
  • Sales
  • Six Sigma

Services

  • Email and Chat Operations Support

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    More than 10 years in the BPO Industry, Lean Six Sigma Green Belt Trained, TESDA Certified Trainer and Data Privacy Officer. Knowledgeable with Customer Support, Sales, Technical, Recruitment and Data...

    Business Process OutsourcingCustomer ServiceEmail ServicesInformation TechnologyLean Manufacturing

About

Operational Leader with more than 10 years of experience

I have been in the BPO Industry for 12 years and was able to earn a lot of experience from different verticals. I started as a Tech Support Specialist for a US Telco (2007) for 2 years and was promoted as a Team Leader.
I moved to a local Telco as a Campaign Head (Ops Manager - 2010) for 8 months and later on transferred to another US Telco for 6 months.
I built a BPO startup with friends and was operational for 1.5 years, unfortunately forced us to close it due to finances. I went back to the International BPO (2014) and handled Sales support for a retail store in Canada and stayed for 3 years. Same company moved me to handle background checks for the Recruitment Team and was running 4 sites up until 2018.
April 2018 - I built another startup, this time a recruitment firm and has been operational for a year now. I kind of miss working in the BPO but would rather stay home and take care of my 4 kids.

Work Terms

I am available most in the 5PM Manila Time onwards. This is my first time to work as freelancer and I can say I am flexible with most terms that will benefit me and my employer.