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Skills

  • Admin Support
  • Blog Writing
  • Content Writing
  • CRM
  • Customer Service
  • Likes
  • Skill
  • Writing
  • Zendesk

Services

  • Content Writer/Customer Support Rep

    $15/hr Starting at $30 Ongoing

    Dedicated Resource

    I am a content creator with skills and experience in writing, editing, blogging and script writing. I have worked on several projects for companies in various industries like entertainment, technology,...

    Admin SupportBlog WritingContent WritingCRMCustomer Service

About

I am a customer support professional who understands that support is the heart of any organization

I am a Customer Service professional with over 4 years of experience in customer support and safety support. My expertise includes data analysis and interpretation. I enjoy generating new ideas and devising solutions to relevant problems.

I handle customer issues through the different available mediums, emails (using Zendesk and Intercom), phone support and walk-in support.
I have ensured that I exceed the metrics we use in measuring customer satisfaction, like CSAT (Customer Satisfaction), First Response Time, and the Total amount of time it took to resolve an issue.
I am passionate about customer support because there is a deep sense of satisfaction I get when a customer issue is resolved and they are happy.