The guru of Services Drafts ChrisMcQueen I’m a user experience (UX) design and research leader with 12 years of experience and I’m passionate about creating engaging products by way of collaborative and research driven design. I’m a user experience (UX) design and research leader with 12 years of experience in both hands-on and managerial roles within agency and in-house environments. I’m passionate about creating engaging products by way of a collaborative and research driven design approach. Recent experiences have seen me involved in the creation of online strategies and digital transformation projects. In one such instance, I led a small UX team throughout the overhaul of Deutsche Bank’s Transaction Banking products.• Leadership and management of small and productive UX teams.• Planning, managing and conducting UX design and user research project activities within ‘Agile’, ‘Waterfall’ and ‘Lean’ contexts.• Researching users by way of contextual inquiry techniques, semi-structured interviews and observational studies.• Communicating with international clients, multi-disciplinary teams and senior stakeholders across large-scale programmes of work.• Facilitating workshops to synthesise research outputs, generate product requirements, and define user journeys and personas.• Designing wireframes and prototypes in tools such as Axure, OmniGraffle, Balsamiq, HTML and CSS.• Running concept and usability studies to prioritise features, provide pragmatic and iterative feedback, and validate product concepts.• Driving strategic design initiatives and evangelising UX to global teams.• Training teams in user research and requirements gathering techniques. Work Terms I'm available for up to 9 hours per day, Monday to Saturday.