Customer Service comes first. I deliver a top quality product with fast turnaround and a great experience. I include one recut of audio for free due to script changes. Depending on the length of the project, all projects are generally delivered in 24 hours. Payment terms: prefer half payment up front and then the rest upon delivery of the final approved product. I send a low res file for review. Once the client is satisfied with the product and final payment is rendered, a high res file is released to the client. Communication: I prefer to communicate directly with my clients by email or Skype. Understanding the feeling and emotion a project needs is best done one on one. Delivering your message accurately is my primary goal. To do that, it's better to speak directly with the client.