Customer Support Operations & Automation Specialist (Intercom, GoHighLevel, Zendesk)

I build and optimise customer support systems that scale from scratch or on top of what you already have. With 5+ years managing high-volume support environments across SaaS and AI platforms, I've personally handled 400+ daily tickets while maintaining a 98%+ CSAT score and reducing response times by over 50%.

I specialise in Intercom setup and workflow automation, GoHighLevel CRM provisioning, Zendesk administration, and AI support tools, including Mach1AI and CloseBot. Whether you need a full helpdesk built out, smarter ticket routing, SLA enforcement, or AI-driven automation to reduce agent workload, I can scope, build, and hand it over ready to run.

Services include: CRM and helpdesk configuration, support automation, SLA framework design, QA protocol setup, onboarding workflow design, and data-driven performance reporting.

Work Terms

I work remotely with clients across the US, UK, Europe, and beyond. My schedule is flexible by design.

I'm comfortable adjusting working hours to overlap with your team, whether that means early mornings, evenings, or weekend coverage. All work is delivered asynchronously with same-day updates as standard.