Customer Service Representative | Concentrix Davao
June 2016 - March 2017
I work in Amazon Customer Service support to assist the customer about there items they purchase from us, track package, check item on the website, solving item issues, process refunds, and make sure to meet and make our customers happy at the end of the day. Every problem has a solution. We are always ready to help.
Software Quality Assurance Analyst | Teleperformance Davao
October 2014 - March 2016
A Quality Assurance Analyst is responsible for identifying areas of service improvements and developing programs that improve the overall quality of the customer’s experience when interacting with the Call Center. The Quality Assurance Analyst is responsible for the overall quality of the customer interactions, making improvement recommendations to the Quality Assurance Manager and monitors the result of stated recommendations.