My first step is always to meet with the client (phone, in person, Skype, whatever works for you) to understand your background, goals and needs. Everything I do is based on focused strategy, so I can't react precisely without proper background information. From that point, I like to share my plan, explain my strategy, and ensure we are all on the same page before moving forward with estimated costs and terms. I don't nickel and dime and have never been a clock watcher. I'm a veteran in the client services industry, so I understand how important access, feedback and consistent status updates are to you.