"Your Reliable Partner in Organization, Communication, Effeciency and Effectiveness

Too many business owners are overwhelmed by admin tasks, missed emails, and disorganized systems — and that’s where I come in.

I’m Dolly Kutlo Phofedi, a Virtual Secretary with a heart for order and a mind for business. With real-world experience in customer service, administration, and digital support, I specialize in helping entrepreneurs, small business owners, and busy professionals reclaim their time and peace of mind.

My background includes roles at ABSA Bank as a Customer Service Advisor and at Balgas Pty Ltd as a Site Administrator — both of which sharpened my skills in communication, coordination, and service excellence. I’ve worked under pressure, managed sensitive information, and handled complex schedules — always with discretion, precision, and heart.

I bring values of reliability, integrity, and kindness into every project. Whether I’m organizing files, streamlining your inbox, or managing your calendar, I treat your business like my own.

Beyond the desk, I’m a mom, a storyteller, and a lifelong learner with a love for baking, uplifting content, and personal growth. I thrive on connection and clarity — and I believe that great support makes great success possible.

Work Terms

🕒 Hours of Operation:
Monday – Friday | 9:00 AM – 5:00 PM (CAT)
Available for urgent weekend tasks upon request and mutual agreement.

💳 Compensation Structure:

Open to hourly or fixed-price projects.

SafePay is used to ensure secure and timely transactions.

For long-term tasks, weekly or bi-weekly milestones are ideal.

Custom quotes available based on your specific needs.


💬 Communication Style:

I prioritize clear, timely, and respectful communication.

Available via Guru messages, Zoom, Microsoft Teams, and Google Meet.

I provide regular updates and check-ins as we move through the project.

Typical response time: Within 12–24 hours (often much sooner).