To provide excellent customer service in phone, email or chat platform. Excellent in training and facilitating.
Has an extensive contact-center experience having a total of almost 10 years. Started with customer service and technical support, transitioned over to customer experience, sales and product training and now supervising and managing the training team.
I have excelled in the Customer Service and Technical Support position numerous times. I am a hard-worker and efficient in what I do but ensuring customer satisfaction that led me to be promoted to Customer Experience Specialist. With the role, I engage with customers who may not have a good experience onset and make sure I change their perception towards the company.
Being a trainer, I enjoy learning what motivates others, creating new ideas in terms of learning techniques to help my trainees to perform at their highest level. Managing, coordinating, increasing new sales while retaining existing current customer database and planning marketing endeavors would not be much of any difference from when I was a trainer.
Lastly, being the head of training, I am able to manage training schedules for both new hires and upskills. I ensure that all my trainers are constantly developing their skills, not just in facilitation, but in all areas that a trainer must be good at such as creating outlines, modules and presentations.