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Skills

  • Call Quality Assurance
  • Compliance Monitoring
  • Customer Service
  • English Listening
  • Performance Feedback
  • Phone Etiquette Evaluation
  • Qa Analysis
  • Reporting & Documentation
  • Review Writing
  • Sales Call Review
  • Telephone Support

Services

  • Call Review & Feedback Service

    $15/hr Starting at $50 Ongoing

    Dedicated Resource

    Call Review and Feedback Service📌 Service Overview: I provide detailed reviews of recorded calls to help businesses improve customer service, ensure script compliance, and boost team performance. Whether...

    Call Quality AssuranceCompliance MonitoringCustomer ServiceEnglish ListeningPerformance Feedback

About

Accurate Call Reviews for Better Customer Connections

Hi, I’m a dedicated Call Review and Quality Assurance Specialist with a keen ear for detail and a passion for improving customer communication. I help businesses enhance their call center performance by providing clear, actionable feedback on recorded calls.

With a strong focus on professionalism, empathy, and script compliance, I review calls to highlight strengths, identify improvement areas, and ensure your team meets customer service standards.

Whether you're running a customer support team, a sales department, or a virtual assistant agency, I deliver detailed evaluations that support agent growth and improve client satisfaction.

🔍 What I Offer:

Call quality scoring and written feedback

Script and compliance checks

Agent performance insights

Optional summary reports and scorecards

🕘 Availability: Monday to Friday, 9 AM – 5 PM (GMT)
📁 Delivery Format: PDF or Excel feedback reports
💼 Confidentiality guaranteed

Let’s work together to help your team deliver the best call experience possible!

Work Terms

✅ Work Terms for Call Review and Feedback Service
🕘 Working Hours:
Monday to Friday, 9:00 AM – 5:00 PM (GMT)

I am available during these hours for communication, updates, and delivery of work.

Messages received outside of working hours will be responded to on the next business day.

💬 Communication:
All communication will be handled through Guru.

Response time: within 24 hours on business days.

📁 Deliverables:
Each call review will include a quality score, written feedback, and optional call summary.

Format: PDF or Excel file (based on your preference).

You may provide your own scorecard or I can use a standard one.

⏳ Turnaround Time:
Standard delivery: 3–5 business days depending on volume.

Rush delivery available upon request (additional charge may apply).


For fixed-price projects: 50% upfront, 50% on final delivery.

For hourly work: Weekly timesheets will be submitted for approval.

🔄 Revisions:
Includes 1 free round of revisions per batch of reviewed calls.

Additional revisions can be requested for an extra fee.

📦 Confidentiality:
All client data and recordings will be kept strictly confidential.

I do not share, store, or reuse your audio files after project completion.

❌ Cancellations:
Projects may be canceled if no communication is received within 5 business days.

Partial payments may be kept based on work already completed.