Trusted support for smoother operations and stronger customer relationships.

My career began long before I ever planned it. Growing up bilingual and naturally curious, I quickly learned how powerful communication can be, bringing people together, solving problems, and building trust. That instinct eventually guided me into a 20+ year career rooted in service, organization, and human connection, where I’ve supported international teams, patients, job seekers, employers, and executives with the same steady goal: to make their experience easier, clearer, and more efficient.

I started my professional journey at the Royal Norwegian Embassy in Guatemala, where I learned the foundations of high-level administrative support: coordinating diplomatic events, managing complex calendars, handling official correspondence, and ensuring operations behind the scenes ran with precision. This role shaped my values—professionalism, reliability, and discretion—and taught me how to navigate multicultural environments with ease.

When I transitioned into the job board and HR tech industry, remote work became my norm long before it became mainstream. Working from home in the early 2000s demanded discipline, self-direction, and clear communication; skills that would eventually become some of my strongest assets. Across LatPro, DiversityJobs, and Circa, I grew from direct customer support into leadership roles managing multilingual operations, fraud prevention, billing accuracy, and customer success. No matter the team or task, I consistently became the go-to person;the one people turned to for answers, training, troubleshooting, and guidance.

One of my greatest strengths is my ability to learn quickly and master new tools, whether it’s CRM systems, workflow platforms, communication tools, or basic HTML. I’ve always been tech-savvy, and I enjoy experimenting with new software, improving processes, and helping teams adopt better systems.

Most recently, my work at Gradia Health brought me into healthcare operations, where I balanced both patient support and internal administration. As a Lead Care Coordinator, I supervised teams, improved operational accuracy by 30%, created training materials, managed quality control, and supported clinical workflows. Here too, I became the person others relied on,whether they needed help solving a problem, understanding a process, or learning a new tool. I found fulfillment in combining operational structure with compassionate, human-centered service.

Throughout all these roles, my core values have stayed the same: service, integrity, empathy, and accuracy. I believe in creating order out of chaos, listening deeply, communicating clearly, and building systems that make people’s lives easier. I enjoy simplifying complex processes, supporting teams with kindness and expertise, and ensuring that everyone—customers, patients, or colleagues—feels cared for.

Beyond work, I find joy in creativity and connection. I love reading, cooking, hosting gatherings, and designing and sewing custom garments for friends and fam

Work Terms

I offer reliable, organized, and efficient administrative and customer service support with clear expectations around communication, availability, and payment. I work Monday through Friday, following Eastern Standard Time (EST), and maintain consistent availability to ensure dependable collaboration. My standard working hours are 9:00 AM to 5:00 PM EST, during which I am fully accessible for administrative operations, customer support responsibilities, scheduling, project coordination, and internal communications.

I take pride in being someone clients can rely on. I consistently respond quickly, maintain open communication, and keep tasks moving without the need for oversight. Whether managing inboxes, coordinating schedules, or handling customer or patient inquiries, I bring a calm, detail-focused approach that supports smooth operations. My goal is always to anticipate needs, prevent delays, and provide a seamless experience for both teams and customers.

Communication Preferences

To promote efficient collaboration, I prefer chat as my primary communication method. Written communication helps keep information organized and ensures nothing is missed. I am also available for scheduled video or phone meetings when needed, but day-to-day coordination is most effective through clear, quick written exchanges. My fast response times mean you can depend on timely updates and prompt support throughout the workday.

Payment Terms

For billing, I offer flexibility and can be paid monthly or every two weeks, depending on what aligns best with the client’s workflow or internal processes. Payments can be arranged through standard digital or invoicing platforms.

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