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Skills

  • Customer Service
  • B2B
  • Brand Development
  • Energy Management
  • Finance
  • Financial Planning
  • Geolocation
  • Inbound Calls
  • Management
  • Marketplace Web Design
  • Oil And Gas
  • Process Design
  • Research

Services

  • Business Research Services

    $20/hr Starting at $800 Ongoing

    Dedicated Resource

    provide Business Research Services B2B. Some of the projects done are: UK DIT - UK’s competitive position in a global marketplace and attract more inward investment into the UK, Emerson - Emerson Process...

    B2BBrand DevelopmentCustomer ServiceEnergy ManagementFinance

  • Customer Support Services

    $15/hr Starting at $800 Ongoing

    Dedicated Resource

    provide Customer Support Services (Voice/Chat/Email) for Inbound/Outbound International Call Centre. Job responsibilities includes handling inbound/outbound calls, coordinating with manufacturer, vendor...

    Customer ServiceInbound Calls

About

KPO, Business Researcher & Customer Support

provide Business Research Services B2B for organisations such as UK-DIT, Emerson, DNV-GL, HSBC, Ernst & Young, Thermax, Nielsen, etc. Some of the projects done are:

UK DIT - UK’s competitive position in a global marketplace and attract more inward investment into the UK,
Emerson - Emerson Process Management for their Strategic Accounts & Elite customers worldwide.
DNV GL - DNV GL brand position across 20 countries and 4 business areas (Maritime, Oil and gas, Energy and Business assurance).
HSBC - cross-border RMB settlement for business.
Ernst & Young - B2B CATI with CFO, CEO & COO of large organizations from across the world.
TNS MICE - MICE in USA, Canada, UK, UAE & Australia.
CFA - B2B CATI on credentials and financial professional organizations across the world.
GfK NA Tier II Elite - KOL CATI with Senators, President and Governor on job creation by technology companies.
Ipsos Oil & Gas - KOL CATI on Oil & Gas market worldwide.
Thermax - study of Turnkey projects in SME’s.
Nielsen Aakash - Geo-Tagging of SME


provide Customer Support
provided customer support for for www.AceHardware.com retail store in USA, Custmer suppport involves problem solving with shipping companies, vendors & manufacturers.


Education

TASMAC
Master of Business Administration (M.B.A.)
2008 – 2010

Indian Institute of Industrial Engineering
Diploma in Industrial Engineering
2005 – 2008

University of Lucknow
Bachelor of Computer Applications (B.C.A)
2002 – 2005