Results-driven IT professional with 10+ years of diverse experience spanning ICT infrastructure management, network engineering, electronics design, and education.

Results-driven IT professional with 10+ years of diverse experience spanning ICT infrastructure management, network engineering, electronics design, and education. Currently serving as IT Help Desk Officer at the Ministry of Health Rwanda, with a proven track record of delivering reliable technical support and enhancing organizational digital systems. Supplementing deep technical expertise with growing knowledge in AI fundamentals and cybersecurity best practices. Multilingual communicator (English, French, Turkish, Kinyarwanda) with strong analytical, problem-solving, and stakeholder engagement skills.

Work Terms

Work Terms (IT Help Desk Services)

🔹 Availability

Monday–Sunday: 08:00–18:00 (GMT+2)
After-hours support on request (overtime rates apply)
Response time: 1–3 hours during working hours

🔹 Services Offered

Hardware & software troubleshooting
Network & connectivity support
User accounts, passwords, and access management
Remote support (secure tools)
System checks, updates & basic maintenance
Data entry

🔹 Communication

Preferred: Email, WhatsApp
Remote sessions: Zoom, Google Meet
Ticketing workflows available if needed

🔹 Payment Terms

Pricing options: Hourly, Per-Ticket, or Monthly Retainer
Invoices due within 7–14 days
Late payments: 5–10% fee
Accepted: Bank Transfer, Mobile Money, PayPal

🔹 Deliverables & Service Quality

Clear documentation for every resolved issue
Status updates for ongoing tasks
Critical issues escalated within 30 minutes

🔹 Confidentiality

All client systems and data are handled securely and privately
No unauthorized access or sharing of information

🔹 Contract & Termination

Either party may end the contract with 7 days' notice
All completed work will be billed before closure