Chargeback, Fraud, Card/Ecom Dispute Specialist and Customer Support Specialist / Virtual Assistant

**CUSTOMER SUPPORT SPECIALIST / VIRTUAL ASSISTANT**

I'm Hamza Saleem and I am a Dedicated and Empathetic Customer Support Representative with 5+years of experience in delivering exceptional service to clients. Skilled in resolving inquiries, providing product assistance, and ensuring customer satisfaction. Proficient in multi-channel communication including phone, e-mail, and live chat. Known for my ability to swiftly understand client needs and offer tailored solutions, resulting in consistently positive feedback and high customer retention rates. I am ready to leverage my expertise to support your business and enhance customer experience. I specialize in E-mail Handling, Customer Satisfaction, Order Processing, and more. Proficient in Zendesk, Freshdesk, and other CRM tools, I excel in E-mail and Chat Support, ensuring your customers are in safe hands. I am 100% capable of meeting your Facebook and Instagram customer service needs. I am adept at quickly grasping product knowledge and company policies, enabling me to offer accurate guidance and support.

**CHARGEBACK / DISPUTE SPECIALIST**

I am a professional Chargeback, Card dispute specialist with experience of 3+ years in Cards & Payments domain. I have gained in-depth knowledge in PAYPAL, STRIPE, ELAVON, MAVERICK, NUVEI, AUTHORIZED.NET, VISA, MC, AMEX etc. dispute resolution including chargeback, re-presentments and arbitrations.

I'm confident that I can help you prepare a WINNING Chargeback/Rebuttal letters. Besides, I can also investigate reasons behind your increased card disputes, chargebacks, FRAUDS and help to reduce them permanently.

I am hard working, trustworthy, value time and most honest with my clients. I look forward hearing from you.

Thank You :)