Over 15 years of experience managing teams in various aspects of the IT service delivery domains with a focus on end user experience and customer satisfaction. I have helped lead and motivate teams both small and large local and remote to help them exceed expectations and meet various SLAs. Expert in ITSM/ITIL process implementation and service delivery mostly as a Manager/Track lead and service desk/NOC manager. Resource development through effective communication and creative training modules. I have served in various IT roles including production manager, team lead, technical lead, contact center supervisor, IT trainer, help desk & NOC manager.
Proven record of process implementation & improvement working on accounts going thru transition as well as steady state with measurable performance indicators.
A highly motivated individual in the field of IT as a profession and more importantly passion. Recieved multiple performance awards at every single organization I have worked for and led by example of hard work and dedication. Known for my exceptional problem solving skills that are proven and tested throughout the years on various accounts & industries.
proficient in industry and process improvement best practices i.e. Lean, Six Sigma
“Twenty years from now you will be more disappointed by the things that you didn’t do than by the ones you did do, so throw off the bowlines, sail away from safe harbor, catch the trade winds in your sails. Explore. Dream. Discover.” —Mark Twain
Work Terms
I charge $50/hour, work hours and terms can be discussed over a call.