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Skills

  • Communication Skills
  • Computer Hardware
  • Customer Satisfaction
  • Customer Service
  • Customer Support
  • Data Entry
  • Incident Management
  • It Operations Management
  • Management
  • Monitoring
  • Operations Management
  • Service Desk
  • Technical Support
  • Troubleshooting

Services

  • Customer Support , Technical Support

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    I am a dedicated IT support and customer service professional with experience in technical support, service desk operations, and incident management. I specialize in resolving technical issues efficiently...

    Communication SkillsComputer HardwareCustomer SatisfactionCustomer ServiceCustomer Support

About

Customer Support , Service Desk , Incident Management , Technical Support, Data Entry , IT Operations

I am a dedicated Customer and Technical Support Specialist with over 11 years of experience delivering high-quality service to clients worldwide. My expertise includes chat, and phone support, as well as L1 technical troubleshooting and incident management in ITIL-based environments.

I am proficient in tools such as Zendesk, ServiceNow, Freshdesk, and Microsoft Excel, enabling me to manage customer interactions efficiently and resolve issues promptly.In addition to support services, I offer accurate data entry and administrative assistance, ensuring attention to detail and quick turnaround times.

I am known for my excellent communication skills, reliability, and customer-centric approach. My goal is to help businesses enhance their customer experience and operational efficiency.

Let’s work together to achieve your business goals.

Work Terms

Availability: 40+ hours per week (IST), Monday to Saturday
Response Time: Within 1–2 hours during working hours
Payment Terms: Hourly or fixed-price projects via Guru SafePay
Communication: Guru messaging
Turnaround Time: Timely delivery with adherence to SLAs
Confidentiality: Strictly maintained for all client data