✨My motivation is to help business owners deliver excellent customer service, and I can be your Awesome Customer Service Representative✨
✔Answering tickets/emails through Zendesk/Freshdesk/Outlook/Gmail
✔Modifying orders on Shopify/Shipmonk/ShipStation as per customer request.
✔Tracking package
✔Processing refunds based on policy
✔ Processing returns and exchange
✔Data Entry, Google Docs, Google Forms, and Spreadsheet
✔ Escalating ideas, improvements to team
✔ Social Media Management - Scheduling Posts & stories
✔ Social Media comment moderation
✔ Facebook and Instagram engagements
✔ Social Media Lead Generation
✔ Contacting and importing products from Alibaba
Work Terms
40 hrs / week
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