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Skills

  • Critical Incident Response
  • Customer Service
  • Customer Service Training
  • ITIL
  • Itsm
  • Management
  • Problem Management
  • Training
  • Troubleshooting

Services

  • IT Service management, troubleshooting

    $75/hr Starting at $25 Ongoing

    Dedicated Resource

    Specialising in providing IT service improvement, process evaluation and streamlining, effective troubleshooting and decision-making processes to IT companies of all sizes. Training and Development ITIL...

    Critical Incident ResponseCustomer ServiceCustomer Service TrainingITILItsm

About

Troubleshooting, Critical Thinking and Decision Making best practices

Hilton Williams is a hands-on operational structured process driven ITSM professional. Hilton has over 14 years experience in overseeing complex changes and projects ensuring the effective delivery of IT Service management implementations. He has successfully led changes leading to millions of dollars in savings within global organisations.
Hilton specialises in implementing simple streamlined processes and ITSM solutions