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Skills

  • Business Development
  • Consulting
  • Sales
  • Training
  • Writing
  • Customer Service
  • Contract Drafting

Services

  • Business Development

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    ...

    Business DevelopmentConsultingContract DraftingCustomer ServiceSales

  • Consulting

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    I focus on consulting organizational leaders on creating a customer-centric culture via employee engagement practices.

    Business DevelopmentConsultingCustomer ServiceSalesTraining

  • Training

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    I focus on training leaders on management practices that drive improved customer and employee experiences and front line staff on customer service and interpersonal skills.

    Business DevelopmentConsultingSalesTrainingWriting

About

Engaged Employees, Delighted customers, Fanatical Results

Customer Fanatix is a customer service, customer experience and customer success consulting and training firm. We provide organizations with the motivation and business intelligence they need to drive amazing customer and employee experiences. Partnering with our clients, we help uncover actionable insights that drive deep process improvements, advancing increased profitability, customer retention and employee loyalty. Whether it be through our consulting or training services, or as a speaker at company events or conferences, our expert team would be thrilled to partner with you to catapult your customer experience efforts!

Mission: To help leaders more closely listen to the voices of their employees and customers and use those insights to transform their organizations into places where employees and customers feel valued, respected and important.

Heather Younger, J.D. CCXP

Chief Customer Fanatic and Founder

Heather, a recovering attorney, is a customer experience consultant, trainer and speaker with proven expertise in building Voice of the Customer and Voice of the Employee cultures and acting as catalyst for customer-driven cultural & process improvements. Heather is a frequent author on LinkedIn’s Pulse platform, a blog contributor for Huffington Post and a member and Certified Customer Experience Professional with the Customer Experience Professional’s Association. She is also a Net Promoter Certified Professional.

Heather truly believes that the most effective way to transform customer’s experiences is to transform organizational leaders into people who better relate to and empathize with their teams, use their team’s voices to inform customer needs and partner with their teams to drive cultural and customer-focused organizational improvements.

Heather has a bias toward action, and she enjoys consulting leaders, training teams and speaking to audiences on topics of importance to customers and employees alike.

Founded: 2014

Work Terms

Open 8-5 pm. Hourly rate negotiable, payable on a weekly basis.

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