Jack Of AllTrades

East Stroudsburg, Pennsylvania, United States

Yearly Stats: $0 Earned |

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Jack Of AllTrades

Customer Service,Manager, Payroll,Phone Support,Chat, Reviews,Amazon Manager, Craigslist poster,Backpage, Ebay,Microsoft Office, Google Documents,Problem Solving,Nice Quality Call System

Synchronoss Technology, Team Lead ?Attended quality calibration sessions regularly, coached and rated live monitored calls thru NICE software.?Ensured that team members obtained the appropriate training and support to best apply their knowledge and skills on the job.?Experience in working with human resources areas of the business that are pertinent to employee management, experience managing home-based employees. Knowledge of call center management tools such as Network Queue call routing, ACDs, call tracking systems, internet technology and reporting, IVRs, and core call center metrics?Great oral and written communication skills, promoted customer satisfaction through the thorough resolution of escalated customer issue. Answered high volume of calls on a daily basis. Minimized call escalations through effective coaching and support; provided quality feedback to encourage staff to cultivate their own career paths. ?Completed all facets of retail store management including client relat

Work Terms

Monday-Saturday 8 am-!0 pm EST