The most important thing in any project is: Communication, Communication, Communication. Before I begin working on anything I will schedule a call for us to discuss your project details extensively. I need to know everything. For instance.... If you need a book designed/Printed. How many pages?, Do you have your text typed?, Full color?, What are you looking for with your design? etc.... We need to have everything laid out before we begin. This is going to ensure that you get exactly what you want. Customer Satisfaction is the most important policy I have. I will not deem a project complete until you are 100% satisfied.