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Skills

  • Cisco VPN
  • Citrix
  • Desktop Support
  • Hardware Support
  • Skill
  • Software Design

Services

  • Desktop Support

    $25/hr Starting at $25 Ongoing

    Dedicated Resource

    To obtain a Lead Remote Desktop Support Technician or Desktop Support Technician L2/ L3 position with a company that I can utilize my excellent hardware and software skill to maximize both the end users...

    Cisco VPNCitrixDesktop SupportHardware SupportSkill

About

• M/S Access • Computer/LAN Tech • M/S Word • Customer Service Skills • M/S Excel • M/S Windows 95, 98, 2000, ME, • XP Professional, • M/S Server

• 9+ years in extensive experience in supporting computer, networks, and End Users specifically
• Excellent Customer Service skill, while under pressure of deadlines, and other critical time restrictions
• In-depth knowledge of branded (Dell, HP, and Lenovo) and non-branded PCs, laser printers, laptops, and Peripherals and other commonly used hardware and software
• Hands-on experience in desktop and Laptop Troubleshooting break/Fix, WInXP to Win 7 Upgrades, MS Offices Suites and other commonly used software, and troubleshooting utilities...
• Demonstrated ability to provide user support by means of remote access tools & to solve complicated computer issues.
• Proven skills in Windows XP, 7 and 8, Microsoft Office 2007/2010/2013 and Along with the ability to get up to support level speed on any software or hardware used or coming into an environment
• Able to configure and use Microsoft Enterprise, Active Directory, and other desktop administrations tools
• Documented success in responding all inquiries and tickets in a timely manager
• Handle Tier 1, Tier 2 and Tier 3 End User Support