The Nomad Dad

I'm a technical support representative/customer service representative expert. I've been doing work at home/virtual/telecommute jobs for the past 6 years and I enjoy the flexibility it gives me and the freedom from a daily commute. I have held both partial and full telecommute jobs, some with in-office time and others without. Provided adequate warning or accommodations, I do not mind taking a trip into the office, wherever it may be.

I have a 70 WPM typing rate with a 2% error rate when measured by a 1 minute typing test.

I am very proficient at data entry and error correction. I have held positions before for transcription as well.

However, these do not limit my capabilities. I am extremely versatile and adaptable to a number of situations.

Chat Support Experience - ZenDesk, Dixa, Lucky Orange, Olark, Zoho
Email Handling - Dixa, ZenDesk

Application Testing - iOS and Android

Devices Owned - Laptop - Windows 7, Desktop - Windows 10, iPhone - iOS 10.3, Android

Payment Processing
Article Writing
Review Writing
Product Testing
Application Testing

Experience with Microsoft Office - Word, Powerpoint, Access and Excel

Phone Support - Via Zoiper softphone, Avaya

10 years experience in customer service utilizing message boards, phone, chat and email.
5 years experience in technical support utilizing phone and chat. Remote desktop.

Experience with PC Cleanup, Virus Removal, Tuneups, Malware Removal

Work Terms

8am - 11pm