Customer Support Specialist | Email, Phone & Chat Support, Order Management

Experienced Customer Service Representative and Escalation Specialist with over 4 years in the BPO industry, supporting global brands including Vrbo, Expedia, Hilton, and FTD. Skilled in managing customer concerns across calls, live chat, email, and social media, with expertise in resolving complex escalations such as executive, legal, BBB, and high‑profile cases.

Assigned as a Subject Matter Expert (SME) in the Payments & Refunds Escalation Team, providing training and guidance to colleagues to improve resolution accuracy and compliance. Later promoted to Senior Associate (Level 2) due to consistent performance in handling sensitive financial issues, billing disputes, refund escalations, and traveler review complaints with professionalism and empathy.

Background in consultative sales, with experience upselling services and products while maintaining a positive customer experience. Recognized for adaptability, having worked across multiple lines of business and consistently meeting performance expectations.

In addition to my BPO career, I also pursued image editing as a part‑time job, creating customized tarpaulin designs for birthdays, weddings, graduations, and community events. This showcases creativity, attention to detail, and proficiency in design tools alongside my customer service expertise.

Passionate about delivering excellent customer experiences, building trust between clients and companies, and supporting teams through knowledge sharing. Currently open to opportunities in Customer Service, Escalation Management, Virtual Assistance, Remote Support, and basic Graphic Design services.

Work Terms

Hours of Operation:
Monday–Friday | Flexible schedule

Payment Terms:
Hourly or fixed-price via Guru

Preferred Communication Style:
Clear, professional communication via Guru, email, or chat