AI Automation, CRM & IT Infrastructure Specialist | Microsoft 365, GHL, n8n
I am an IT Infrastructure, AI Automation, and CRM Specialist with around 10 years of technical experience supporting businesses, remote teams, and multi-site environments.
I help clients build reliable technical systems through AI voice agents, CRM automation, lead management workflows, appointment booking, API integrations, Microsoft 365 administration, remote IT infrastructure, network security, and technical support.
My automation experience includes GoHighLevel, n8n, Make.com, Zapier, Voiceflow, Retell AI, OpenAI, Python, APIs, webhooks, Google Sheets, calendars, email, SMS, and workflow troubleshooting.
My IT infrastructure experience includes Microsoft 365, Entra ID, Intune, Windows Server, Active Directory, Hyper-V, FortiGate firewalls, VPNs, VLANs, DHCP, DNS, endpoint security, Synology NAS, cloud migration, remote access, backup planning, and user onboarding and offboarding.
I have supported small businesses, retail operations, professional offices, healthcare environments, and international clients. My previous work includes rebuilding systems after ransomware incidents, configuring secure networks, deploying firewalls and servers, creating business automations, integrating lead systems, and preparing clear technical documentation.
I can manage a project from requirements gathering and technical planning through implementation, testing, troubleshooting, documentation, user training, and final handover.
I am proactive, documentation-focused, responsive, and comfortable working across international time zones. I am available for fixed-price, milestone-based, urgent, and ongoing technical projects.
Work Terms
I am available for remote fixed-price, milestone-based, hourly, and ongoing support projects.
My normal working hours are flexible, and I can coordinate with clients in US, UK, Australian, Asian, and Philippine time zones. Urgent and after-hours work may also be arranged depending on availability.
For fixed-price projects, I prefer clearly defined deliverables and funded milestones before work begins. Larger projects may be divided into discovery, implementation, testing, and handover milestones.
I provide regular progress updates and communicate through the Guru platform, email, chat, or scheduled video calls when required.
Third-party expenses such as software subscriptions, cloud hosting, phone numbers, licenses, messaging credits, domains, and external API fees are paid directly by the client unless otherwise agreed.
Each project includes testing and documentation appropriate to the agreed scope. Additional features or work outside the original requirements will be quoted separately before implementation.