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Skills

  • Computer Engineer
  • Computer Repair
  • Computer Technician
  • Desktop Support
  • IT Service Management

Services

  • I.T. Support

    $65/hr Starting at $100 Ongoing

    Dedicated Resource

    I am A+ & Dell (DCSE) Certified. Since 2000, I have experience in I.M.A.C., equipment moves, installs, de-installs. I have troubleshooted and replaced parts in Dell, HP, Toshiba & IBM computers, point-of-sale...

    Computer EngineerComputer RepairComputer TechnicianDesktop SupportIT Service Management

About

Summary
Certified IT Professional with 10 plus years of experience. Expertise includes imaging machines, software installation, customer service, documentation and asset management. Detail oriented and good
communication skills.

Certifications
• CompTIA+
• Dell (DCSE)
• Lexmark

Technical Skills
• Windows 7,10, 11
• MS Office
• Desktop and laptop hardware break-fix
• Imaging, migrations, refresh
• Imaging SCCM, PXE boot
• Oracle
• Asset Management, Documentation
• End user support including Senior Management

Work Experience
Independent Consultant, NC 2/2023 – Present
Various IT Support Functions
• Desktop and laptop hardware break-fix
• Imaging, deployments, migrations, refresh
• POS installation, diagnostic, repair and maintenance
• Network troubleshooting
• Network rack setups and cabling
• Replacement of routers, switches
• Asset management
• Server hardware break-fix
• End user support
• Walmart POS & Self- Checkout Installation, reimagining and conversion
• Disability/Social Security Administration - IMAC – desktops, monitors and peripherals
• Veteran’s Administration – installed PCs, monitors, printers and peripherals in new hospital location

Wake County Public School System, Apex, NC 5/2022-2/2023
Chromebook Tester (Contract)
• Tested, reimaged and replaced parts on Lenovo Chromebooks
• Utilized Google Spreadsheets to record testing and repairs
• Processed the Chromebooks to be delivered to the schools

Toshiba GCS, Durham, NC 10/2021 – 4/2022
Field Service Technician
• Troubleshot hardware and Windows OS software issues
• Performed reimaging and software installations
• Completed installations and replaced parts at retail sites and grocery store on computers, network equipment, point-of- sales, Toshiba self-checkouts and scales (Datalogic and Mettler-Toledo).
• Showed parts usage and labor in Oracle.
• Utilized Excel Spreadsheets for tracking.
• Imaged machines with SCCM and PXE boot

NCR, Raleigh, NC 6/2015-10/2021
Customer Engineer II
• Troubleshot and resolving hardware and software issues
• Reimaged machines in retail, grocery stores and restaurant sites
• Replaced parts on Lexmark printers, computers, network, point-of sale, NCR self-checkouts and Kitchen Display Systems
• Maintained parts, showing usage and labor in Oracle
• Utilized Excel Spreadsheets to track progress
• Imaged machines with SCCM and PXE boot