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Skills

  • ITIL
  • Itsm
  • Bmc Remedy
  • Change Management
  • Crystal Reports
  • Customer Service Management
  • Management
  • Outsourcing
  • PL/SQL
  • Remedy Software
  • Security
  • Software Design
  • Software Installation
  • SQL
  • T SQL

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Services

  • Crystal Reports Development

    $35/hr Starting at $100 Ongoing

    Dedicated Resource

    I've spent the last 10 years developing Crystal Reports from both T-SQL and PL/SQL databases utilizing both server side and report side queries. These reports have spanned healthcare, KPI/SLA metrics...

    Crystal ReportsPL/SQLSQLT SQL

  • Service Management

    $35/hr Starting at $100 Ongoing

    Dedicated Resource

    I am ITIL v3 Foundation certified and spent years developing and refining ITIL processes for an IT outsourcing organization including incident, change, problem, known error, and asset management as well...

    Change ManagementCustomer Service ManagementITILItsmManagement

  • Wendia POB/ITSM Software Admin

    $35/hr Starting at $100 Ongoing

    Dedicated Resource

    Over an 8 year span I have been a Wendia POB admin servicing over 2,500 clients with this internal ITIL compliant software. I have experience creating and managing the software, similar to Remedy and...

    Bmc RemedyITILItsmRemedy SoftwareSecurity