Maximize my team leading experience in a challenging environment, guiding by example and utilizing vast experience in directing a team towards its objective within the deadlines and thus achieving the corporate goals.

Skills and Strengths
• Inspired each and every team member to perform and produce their best.
• Determined the duties and responsibilities of individuals in a team.
• Analyzed the individual performance of each team member and motivated them to perform even better.
• Organized training workshops to improve the performance of the members who were lagging behind in terms of performance.
• Analyzed the assigned projects and distributed tasks to the members as per their area of expertise.

Professional Experience
Telecare Support
Home Based
June 2017- Present
Director for Global Operations

• I Handle Team Managers and Agents for 20 different accounts for Operations in 13 Countries
• Manage Their Attendance and Breaks
• Conduct Different Types of Coaching Sessions
• Constantly Monitor Day to Day Operations
• Provide real time feedbacks and updates to Agents and managers
• Communicate with possible Clients that looking for a VA or Appointment Setting Service
• Work with Client Director for Possible Vendors
• Conduct Meeting with the Clients for Demonstration of the service
• Monitoring New Updates to be sent out to the clients
• Team up with Sales Specialist from US and Canada to get bigger companies to sign up
• Provide Real time feedback and updates directly to the President and VP for operations
• Directly reports to the President of the company

Sales Staff US
Home Based
(March 2017- May 2017)
Lead Generation Specialist
50+ Different Campaigns


• I worked as a Lead Generation Specialist. I do Outbound calls in Different Campaigns Ex. Oracle.
• Follow up with leads who have been contacted in the past
• Conduct initial qualification of leads based on brief phone discussion
• Use email to correspond with leads to follow up and/or to confirm appointment