Bilingual professional with a strong background in software development, customer service, and technical support, combining over four years of experience in the BPO industry with a passion for technology and digital solutions. I hold a technical high school diploma in software development and have completed four semesters in Software Development Engineering at Pascual Bravo University.
Throughout my career, I have worked with renowned companies like Teleperformance, Webhelp, Nearsol, Worldwide BDC, and Gobotics.ai, excelling in customer-facing roles such as billing specialist, technical support agent, and sales representative. I am highly skilled in CRM systems (Salesforce, VinSolutions, DriveCentric, Eleads, Clarify, Opus), appointment setting, and issue resolution, especially in billing and scheduling processes for US-based clients.
I possess strong decision-making, task planning, and negotiation skills, along with high-level proficiency in Microsoft Office, Google Suite, and technical troubleshooting. I am fluent in both Spanish (native) and English (C1 level), which allows me to deliver an exceptional customer experience across diverse markets.