ServiceNow ITSM Automation & Workflow Specialist (CSA & CAD Certified)

I am a ServiceNow ITSM professional specializing in workflow automation, incident management, and custom application configuration. I help organizations streamline service operations, reduce manual effort, and improve response efficiency using ServiceNow best practices.

I have hands-on experience configuring core ITSM modules such as Incident, Problem, and Request Management. My work includes building workflows with Flow Designer, configuring assignment rules, SLAs, approvals, notifications, and designing clean, user-friendly forms with UI policies.

I have developed custom ServiceNow applications such as a Loaner Requester system and an Event Registration application, covering end-to-end requirements from user request to approval and tracking. I focus on building structured, maintainable solutions that align with real business needs.

I am ServiceNow CSA and CAD certified, detail-oriented, and committed to clear communication and reliable delivery. I am comfortable handling small configuration tasks, ongoing support, and short-term or long-term ServiceNow engagements.

Work Terms

Availability: Part-time / Contract
Time Zone: IST (flexible overlap with client time zones)
Communication: Guru messages, email, or scheduled calls
Working Style: Clear requirements, regular updates, and documented delivery
Payment Terms: Hourly or fixed-price milestones (as agreed)

I prefer starting with a clear scope and can assist with requirement clarification before development or configuration begins.