Email/Chat Support w/ Shopify Experience
7+ Years of Technical, Customer Service, Billing Support, Social Media Management, and Administrative Support experience. I've also done e-commerce support and I can say that I have sufficient knowledge with the apps used for e-commerce. I've also done employee training, quality assurance, invoicing, bug tracking, debugging on my past experiences.
SKILLS: I can work both in a team-oriented and independent environment. I am highly-organized and efficient with my tasks. I can work with minimal supervision. Excellent communication and interpersonal skills. I make sure that I know every ins and outs of the business so I will know how to run it using what I know and what I've learned. I love learning new things. I always step out of my comfort zone so I can keep learning for my betterment. When I love what I do, I make sure to bring my best to make the business profitable to what I can provide.
TOOLS I AM FAMILIAR WITH: Freshdesk, Zendesk, Shopify, Klaviyo, Google Apps (Sheets, Docs, Forms, etc.), Browserstack, Intercom, Zopim, Shipstation, Stripe, Woocommerce, Hellobar, Microsoft Office