Productivity and Quality

10 years experience in a BPO Company. Focused on development and training. 5 years training experience for production processes, language and customer service.

I am an Expert in educating team members in the utilization of new systems for improving business growth. Responsible for final pooling of learners before being endorsed to training. Conduct a final interview with applicants. Known for establishing sound training programs from scratch and improving training processes and procedures. I have an exceptional ability to collaborate with team members and teach new concepts in an effective manner. Proven track record of analyzing requirements and designing key solutions that meet customer goals. I am versatile, multitasker that consistently exceeds expectations. I can plan, scheduled and managed all training classes. I have mentored other training professionals and class instructors. I can Prepare, deployed and management safety procedures. I am in charge of writing and maintaining training and safety documentation.

Aside from training experienced I am as well an online job worker for more than 3 years catering different request from clients all over the world. I have a wide knowledge range of services, from Data Entry, Graphic Designing, Translating Document, recruitment, transcribing, Customer service, web research, Copywriting, Generating Leads and all around as a VA or an EA. I have with in-depth knowledge of business management. I am skilled with different tools and systems.

I also function as well as the CEO of my created center. I wanted to widen my knowledge and apply what I have learned throughout the years of working and I see this as a great opportunity as well to be able to help other people like, clients and my employees. My goal is to get things done for our clients and ensure 100% quality and 100% productivity.

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