I have over 5 years of experience working as a Business Improvement Analyst. Currently, I work as a Process Improvement Senior Analyst, with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Contact Centers, Management, Lean Six Sigma, Continuous Improvement, and Customer Experience.
Previously, I was Technical Support Team Leader, where I manage service levels based on client contract agreements, support the call center by participating in cross-functional meetings to give input on improvement opportunities, and plan, organize, coordinated, maintain, and assure effective on-site and remote customer support services for desktop
Recently, learning what's new in data science and big data analytics, and join Data Analysis Professional Nanodegree Program from Udacity, which expected to cover data analysis, data visualization machine learning algorithms with python. I will be able to implement different python libraries which include NumPy, Pandas, Matplotlib.