AVAYA & VERINT ENGINEER AS TELECOM SOFTWARE
I HAVE 6 YEARS EXPERIENCE IN EXPERTISE AS BELOW SERVICES
The Services oriented company with expertise in following domains-:
Verint Call Recording ( V 7.x,V9, V10, V11 v15.1,)
Avaya WFO ( V7.x, 10.X, 11.X, 12.X)
Speech and Text Analytics
Desktop Process and Analytics
Customer Feedback
Workforce Managment
Training and Consulting .
infowiz solution is an authorised Verint and Avaya services partner which deals in providing a wide range of services, solutions to enterprise telephony, call recording, work force management and back office operations across the following industry domains.
Banking
Telecom
Insurance
Finance
Travel
Media
Founded in 2014, infowiz solution has created a niche in providing Verint and Avaya services with client base across the globe and delivery centres in UK and India. infowizqq solution is dedicated to serving the needs of customers expertly, efficiently, and cost effectively.
Our professionals are highly skilled and certified in the existing Contact Centre industry with excellent proven track record of working with companies like Avaya and Verint.
The services provided by us are oriented to suit each client’s specific requirements. These vary from providing consultancy on trivial issues to resolving complex multisite design and configuration issues.
We also provide extensive support and undertake enhancements as and when required by the clients.
We have the proven ability to work throughout all stages of planning, development, implementation and support of your chosen solution.
We believe that by working with the client as an integral part of their organization, we can develop good and effective solutions which may help client in their daily operations.
Work Terms
30 $ PER HOUR ON WORKING OF VERINT Call Recording ,WFO( V10, V11,V15.1),Voice Technical Designer
• Quality Monitoring, Contact Center Expert,
• AVAYA WFO, Call Recording Solution( V10.X, 11.X, 12.X), Contact Center Operation
• Knowledge of Working on Incident Management
• Workforce Management as Team Leader
Recording Solution, Quality Monitoring /Contact center /Quality Reports.