Customer Service / Shopify / Ecomm / Zendesk - Expert. I can help you build your c/s team while increasing customer satisfaction!
I am Call Center and Customer Service certified and specialize in taking new Customer Support teams and startups to the next level with the proper training and tools, while analyzing and solving the issues. I have a BA in Business with a double major in Marketing and Journalism.
With over a decade of managerial experience in a variety of industries (real estate, finance, telecommunications, jewelry, healthcare, employment, consumer goods) and with experience in B2B and B2C venues, I have successfully hired, trained and professionally developed remote call center and support teams of up to 35 in small growing enterprises, working both remotely and on site. Process oriented, critical path thinking helps me to solve problems and create solutions.
Experienced in most software and apps commonly needed to manage all facets of the internal support structure:
Work Terms
Flexible hours, available 7 days a week. Invoices will be sent weekly via PayPal.