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Skills

  • Cloud
  • Data Backup
  • Desktop Support
  • Information Technology
  • It Helpdesk
  • Linux
  • Microsoft
  • Microsoft 365
  • Microsoft Azure
  • Networking
  • Remoting
  • Technical Support
  • Vdi
  • VMware

Services

  • IT Support Specialist, End-user support

    $10/hr Starting at $50 Ongoing

    Dedicated Resource

    Hello!  I am currently looking for new opportunities in the field of IT, specifically in senior cloud support and IT administration roles. With 10+ years of experience, I have successfully managed large...

    CloudData BackupDesktop SupportInformation TechnologyIt Helpdesk

About

I'm excited to offer my expertise as a JCHNP (Jetking Hardware & Network Professional) certified professional with extensive experience in MDM, MAM, IT support specialist, end-user support,

Hello!

I am currently looking for new opportunities in the field of IT, specifically in senior cloud support and IT administration roles. With 10+ years of experience, I have successfully managed large network domain areas locally, securely, and remotely throughout the globe.

IT Administrator
Daxko India Technology Solutions Pvt. Ltd.
Full-time
February 2023 to June 2023 (5 months)
As an IT admin support specialist, it is my responsibility to handle multiple tasks independently, prioritize them, and manage them effectively within the defined SLA. I troubleshoot technical problems and provide solutions on time. In cases of unresolved issues, I escalate them to the appropriate internal teams as per standard procedures. I communicate complex ideas effectively, both verbally and in writing. I work towards creating an environment that facilitates high performance and proactively facilitates communication, education, and issue resolution for multiple users at the same time. As part of my job, I consult with IT managers and other departments as required. I provide IT assistance to staff based in India and the US. I manage server and network maintenance and resolve employee queries aligned with the US and India. I train end-users on hardware functionality and software programs. I monitor hardware, software, and system performance metrics and resolve logged errors promptly. I stay updated with the latest technological advancements and trends in IT support. I keep track of all equipment tracking details.

Desktop Support Engineer
Concentrix Daksh Services India Private Limited
Full-time
May 2022 to November 2022 (7 months)
Below is a list of responsibilities: 1. Work a 24/7 shift. 2. Follow up with on-premises users, both internal and external. 3. Handle tickets in BMC Remedy. 4. Provide remote support using ZOHO and Teams. 5. Handle hardware, software, and network issues for 50 to 100 local DRC users per day. 6. Manage reports. 7. Have a basic understanding of networks. 8. Maintain IT assets as required. 9. Configure and troubleshoot desktops and laptops for L2 levels, manage backup and recovery, ensure system availability and maintenance, and use ticketing tools.

Here are some of my key highlights:
IT Operations, Sophos, VMware VDI, Remote Support, Networking, Fortinet, WAN, Office 365 Administration, VPN, BMC Remedy, ITIL, Active Directory, End User Support, MDM, DNS, DHCP, Software Installation, JIRA, Okta, Intune, Azure Active Directory, Hardware, VMware AirWatch, ITSM, Backup Data, Slack, IT Infrastructure Management, UDM Unifi, Trend Micro, and Network Monitoring. I am passionate about taking on new challenges and would be thrilled to bring my technical expertise to a dynamic team.
I love taking on challenges, and I am excited to bring my technical expertise to a dynamic team. I am available to join immediately! I would be incredibly grateful for your support.

Thank you so much for your time and consideration.

Sincerely,
Mayank Dwivedi

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