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Skills

  • Analytics
  • Customer Satisfaction
  • Customer Service
  • Information Technology

Services

  • Technical Support Analyst

    $20/hr Starting at $500 Ongoing

    Dedicated Resource

    I provide technical support analyst functions that include working with customers, designing and implementing SOP, solving technical issues both with front-end support and back end processes, and growing...

    AnalyticsCustomer SatisfactionCustomer ServiceInformation Technology

About

Technical Support Analyst

IT support analyst with 6 years of experience performing break-fix operations and deskside support analysis in manufacture and business office environments. North American lead IT tech assisting coaching and leading of a help desk team of 3-5 techs. 12 years of technical and customer support in the mobile telecommunications, cable, and IT industries. Project manager with 1 year of experience deploying Office 365 to 4 North American facilities with 300 users.

Work Terms

Contract terms are based on a contract to contract basis.