Driving Business Growth Through Reliable Support and Seamless Management.

I am a highly dedicated and results-oriented professional with over five years of experience in Customer Support, Virtual Assistance, and Project Management. I have worked with businesses of all sizes, helping them improve customer satisfaction, streamline operations, and achieve measurable outcomes. I take pride in delivering reliable, high-quality support that allows businesses to focus on growth while I manage daily operational details.

In Customer Support, I handle customer messages, live chat, and helpdesk inquiries efficiently, maintaining a 95%+ resolution rate. I am proficient in CRM systems including Zendesk, Freshdesk, HubSpot, Zoho, Salesforce, and more—allowing me to manage tickets, resolve complaints, and maintain accurate records. I also create templates, knowledge bases, and process documentation to enhance team efficiency and customer experience.

As a Virtual Assistant, I provide administrative support including calendar management, appointment scheduling, inbox organization, data entry, and research. In Project Management, I coordinate teams, create timelines, assign tasks, and monitor progress using tools like Trello, Asana, and Monday.com, ensuring projects are delivered successfully and on schedule.

What sets me apart is my versatility, adaptability, and proactive approach. I communicate clearly and professionally through the platform, providing timely updates while maintaining confidentiality. My problem-solving skills, attention to detail, and commitment to delivering results make me a reliable partner for businesses seeking high-quality remote support.

I bring value by improving workflows, reducing errors, and helping teams save time. One of my proudest achievements was helping a startup reorganize their customer support system, reducing response time by 40% and significantly improving customer satisfaction.

I am available for both short-term and long-term projects, offering flexible hours that align with client requirements. My goal is to help businesses succeed remotely while building lasting professional relationships based on trust, reliability, and exceptional service.

Work Terms

Hours of Operation:
I am available for remote work during flexible hours, primarily in the GMT+1 timezone. I can accommodate clients across different time zones and ensure timely responses to messages and tasks.

Payment Terms:

I offer hourly or project-based rates, with a minimum project budget of $50.

Payment is expected through Guru’s secure platform prior to or upon completion of agreed milestones.

I am open to discussing retainer or long-term project agreements for ongoing work.


Preferred Communication Style:

I communicate primarily via Guru Messages for updates, progress reports, and project clarification.

I provide regular updates and ensure transparency throughout every project to keep clients informed and confident in the work delivered.