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Skills

  • Business Writing
  • Customer Service
  • Design
  • Email
  • Excel
  • Lead Generation
  • Management
  • Presentations
  • Project Management
  • Reports
  • Sales
  • Writing

Services

  • Project Management

    $40/hr Starting at $25

    Designed with you in mind. Knowledgeable project manager with the skills to deliver each project on time every time. • Heavy collaboration with clients, customers and vendors to complete each daily...

    ManagementProject Management
  • Spreadsheet, Communications, Writing

    $20/hr Starting at $25

    • Over 20 years effective business writing for both internal and external clients. Includes internal procedural guidelines (SOPs), well-crafted customer correspondence, internal email communications,...

    Business WritingDesignEmailExcelLead Generation
  • Customer Service

    $15/hr Starting at $25

    • Over 20 years interfacing with direct clients, customers, and vendors via telephone, correspondence and direct face-to-face • Effectively navigate and handle disputes and customer service issues. Continually...

    Customer Service

About

Confident and professional business support. Exceptional communication skills. Quick project management start-up. My website: www.interactconsulting-us.com

20 years working with well-known companies in finance, healthcare and veteran benefits to bring YOU the skills needed to effectively accomplish a wide range of projects. Hands on management work completed in a fast paced environment with significant daily work demands. Core responsibilities include: spreadsheet design and maintenance; document writing and formatting; complex problem solving to remove roadblocks; internet and intranet research; weekly presentations to highlight financial, sales, work received and completed; online management of company accounts for payroll, vendor supplies and workload balance; and effective collaboration with work partners, core customer base, C-Level management, and vendors to accomplish daily projects.

CORE COMPETENCIES
• Large scale project management
• Document writing and formatting
• Data management and research
• Exceptional communication skills verbal and written
• Expert coordination and collaboration with all stakeholders for completion of daily responsibilities to ensure on time delivery

SERVICES OFFERED
Admin Support • Billing • Consulting • Customer Service • Data Entry • Desktop Presentations • E-Mail Management • Intranet Services • Project Management • Scheduling • Spreadsheet Design/Maintenance • Telephone Answering (live) • Word Processing • Writing

BUSINESS SYSTEM EXPERTISE
Kronos • Kenexa • Microsoft Office (Word, Excel, PowerPoint) • Outlook • PeopleSoft • work queues

CALL CENTER TECHNOLOGY
Avaya • Blue Pumpkin • Cisco • Convergys • Nice • Verint

SUPPORT OFFERED
Customer Service
Live Interface • Dispute Resolution • Customer Satisfaction • Callbacks

Project Management
Campaigns • Process streamlining • Data migration • Client/information integration • Research

Communications/Presentations/Spreadsheet Design with extensive data entry
Word • PowerPoint • Excel • Outlook

Call center Optimization
Forecasting • Agent Scheduling • First Call Resolution

Work Terms

Hours are based on client needs ranging from a few hours a week for short term projects to more time intensive support lasting weeks or months. Deliveries are completed ON TIME with INTEGRITY.

Commitment to the client is imperative. I am available to communicate with the client through email, phone or company infrastructure.

Pay rates are determined by project scope, complexity and duration and are arranged through Guru’s SafePay.