Confident and professional business support. Exceptional communication skills. Quick project management start-up. My website: www.interactconsulting-us.com
20 years working with well-known companies in finance, healthcare and veteran benefits to bring YOU the skills needed to effectively accomplish a wide range of projects. Hands on management work completed in a fast paced environment with significant daily work demands. Core responsibilities include: spreadsheet design and maintenance; document writing and formatting; complex problem solving to remove roadblocks; internet and intranet research; weekly presentations to highlight financial, sales, work received and completed; online management of company accounts for payroll, vendor supplies and workload balance; and effective collaboration with work partners, core customer base, C-Level management, and vendors to accomplish daily projects.
• Large scale project management
• Document writing and formatting
• Data management and research
• Exceptional communication skills verbal and written
• Expert coordination and collaboration with all stakeholders for completion of daily responsibilities to ensure on time delivery
Admin Support • Billing • Consulting • Customer Service • Data Entry • Desktop Presentations • E-Mail Management • Intranet Services • Project Management • Scheduling • Spreadsheet Design/Maintenance • Telephone Answering (live) • Word Processing • Writing
BUSINESS SYSTEM EXPERTISE
Kronos • Kenexa • Microsoft Office (Word, Excel, PowerPoint) • Outlook • PeopleSoft • work queues
CALL CENTER TECHNOLOGY
Avaya • Blue Pumpkin • Cisco • Convergys • Nice • Verint
Live Interface • Dispute Resolution • Customer Satisfaction • Callbacks
Campaigns • Process streamlining • Data migration • Client/information integration • Research
Communications/Presentations/Spreadsheet Design with extensive data entry
Word • PowerPoint • Excel • Outlook
Call center Optimization
Forecasting • Agent Scheduling • First Call Resolution
Hours are based on client needs ranging from a few hours a week for short term projects to more time intensive support lasting weeks or months. Deliveries are completed ON TIME with INTEGRITY.
Commitment to the client is imperative. I am available to communicate with the client through email, phone or company infrastructure.
Pay rates are determined by project scope, complexity and duration and are arranged through Guru’s SafePay.