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Skills

  • Administrative Assistant
  • Avaya
  • Client Administration
  • Customer Service
  • Freshdesk
  • Leadership
  • Management
  • Order Processing
  • Salesforce
  • Telephone Support

Services

  • Executive Assistant

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    I am writing to express my strong interest in joining your team. With over a decade of experience in the Business Process Outsourcing (BPO) industry, I bring a versatile skill set that spans Executive...

    Administrative AssistantAvayaClient AdministrationCustomer ServiceFreshdesk

About

MICHAEL ROBERT B. TILLAMAN
Cor. Capricorn-Aquarius St., JR Torres Village, Brgy. Singcang Airport, Bacolod City
📱 0932-253-6144 | ✉️ michaelroberttillaman@gmail.com

Professional Summary
Detail-oriented Virtual and Executive Assistant with nearly 10 years of experience in Workforce and Real-Time Analysis. Proficient in Salesforce administration, customer service, and data management. Adept at time management, multitasking, and meeting deadlines with accuracy. Skilled in various CRM and scheduling platforms, with strong communication and organizational abilities.

Core Qualifications
• Virtual Assistance: Experience handling customer service, appointment setting, scheduling, payment processing, and booking adjustments.
• Executive & Salesforce Support: Assisted executive teams with calendars, coordination, and database support via Salesforce.
• Workforce Management: Nearly a decade managing employee schedules, queue management, absentee tracking, and real-time reporting.
• Customer Service: Background in BPO settings, supporting customers and resolving issues with professionalism.
• Time & Task Management: Proven ability to juggle multiple administrative functions without sacrificing quality.
• Reliability: Recognized for meeting deadlines, submitting accurate reports, and maintaining data integrity.

Technical Skills
• VA Tools: CRM systems, Google Workspace, Microsoft Office, Appfolio,
RingCentral, Jivo Chat, Open Phone, Monday.com
• Salesforce Tools: Site Tracker, Data Loader, Salesforce Navigator, Microsoft 365
• Workforce Tools: CMS, IEX, WFM, Workday, Verint

Professional Experience
Real Focus Media — Virtual Assistant
📍 Remote | 🗓️ Mar 2025 – May 2025
• Managed email and calendar systems
• Handled appointment setting and booking changes
• Maintained customer relations and Open Phone management
Salesforce Administrator
📍 Remote | 🗓️ May 2024 – Sept 2024
• Supported database configuration and maintenance
• Collaborated with fundraising and marketing teams
• Implemented business processes in Salesforce
Virtual Freelancer — Executive Assistant / Sales
📍 Remote | 🗓️ Nov 2023 – Apr 2024
• Executive support for multiple clients/projects
• Appointment setting, inbound/outbound sales
• Worked in insurance and car rental domains

iQor Clark — Real-Time Workforce Analyst
📍 Angeles City | 🗓️ Mar 2020 – Sept 2023
• Monitored shift adherence and agent availability
• Managed queue and reporting systems
• Delivered hourly and daily performance reports
Concentrix / Convergys — Advanced Technical Support (Tier 3)
📍 Clark, Pampanga | 🗓️ Sept 2016 – Jul 2019

Work Terms

I can work on any Time Zone