IT service desk
DXC Technology | 3 Years
Delivered front-line IT support for global users, ensuring timely issue resolution through ticketing tools like ServiceNow.
Logged, tracked, and resolved incidents and service requests while adhering to SLAs and escalation protocols.
Provided technical support for hardware, software, and network issues across Windows and Microsoft 365 environments.
Managed user account tasks using Active Directory (password resets, access permissions, account unlocks).
Maintained clear documentation and updates within the ticketing system for issue traceability and knowledge sharing.
Work Terms
I am available for work during the following hours:
Monday to Friday, 9:00 AM to 6:00 PM
Bi-weekly or monthly, based on the nature and duration of the engagement.
Bank transfer (preferred), PayPal, or any mutually agreed digital payment platform.
Open to full-time, part-time, or freelance/contractual arrangements with clearly defined deliverables.
WhatsApp or Slack for quick and informal updates
Within 1–2 hours during business hours; 24-hour turnaround for non-urgent queries