A seasoned customer service representative who is has a high level of professionalism, patience, and efficiency resulting in customer satisfaction and increase customer loyalty.
WORK EXPERIENCE
04/2012 to Current
Senior Customer Service Specialist
EliteWork (Work-From-Home) - Kirkland, WA
Resolved proxy and billing issues of customers through ticket and live chat.
Achieved high sales percentage with consultative, value-focused
customer service approach through ticket answering and live chat which
contributed to the growth and continuing success of the company.
Cross-trained and provided back-up for another customer service
representatives when needed.
04/2012 to 05/2012
Live Chat Operator / Website Personal Assistant
The Cuillin Collective (UpWork) - Elgol, UK
Addressed website inquiries via live chat and converted them into job
orders of a company that offers services like explanation videos, website
design, logo, banners and graphics.
03/2012 to 04/2012
Data Entry and Researcher
Moby Math / Moby Max (UpWork) - Pittsburgh, PA
Excelled in collecting data of the people whom the company can offer
their K-8 curriculum software across the USA.
12/2011 to 01/2012
Chat Sales Representative
My Cured Computer (UpWork) - New York, NY
Guaranteed positive customer experiences through chat and creates
accurate repair job orders for customers with PC or laptop problems.
12/2007 to 05/2011
Email and Chat Support Representative
Transcom Worldwide Philippines, Inc BPO - Pasig City, Philippines
Resolved billing and internet issues of Comcast clients through chat and
email. Cross-trained for Billing and Order Fulfillment.
Work Terms
In my previous job, I worked six days a week with fewer than five absences per year. For this role, I am open to working six to seven days as required for providing good coverage for customers.
My existing DSL internet connection with 5mbps has been down about two times over past year. For times when my main connection goes down, I utilize a backup connection through a broadband.
I learned English fluently and I had been used to typing in English as well. I have over seven years experience handling live chats and support tickets in English for companies based in the United States and the United Kingdom.
I am comfortable receiving my salary on a weekly basis.