Customer Support & Product Listing Expert | E-commerce Expert | Shopify
Nima N Gandhi – E-commerce Virtual Assistant
I am Nima N Gandhi, a dedicated and highly experienced E-commerce Virtual Assistant with over 11 years of industry expertise in online retail operations, customer service, and backend process management. My core specialisation lies in supporting e-commerce businesses—particularly those operating on Shopify, Amazon, Flipkart, and Myntra—by managing their day-to-day backend activities, product listings, customer communication, order fulfilment, and CRM-related functions.
Professional Background.
My journey in e-commerce began over a decade ago. Over the years, I honed my skills in product listing optimisation, customer retention strategies, platform-specific compliance, and inventory control. I’ve successfully supported fashion and lifestyle brands, direct-to-consumer (D2C) startups, and established online retailers.
Core Expertise & Key Skills
🛒 E-commerce Platform Management
✍️ Product Listing & Catalog Management
🤝 Customer Support & CRM
📊 Inventory & Order Management
🛠 Technical & Software Proficiency
Value I Bring to E-commerce Businesses
1. Accuracy & Consistency
2. Customer-Centric Approach
3. Operational Efficiency
4. Scalability Support
5. Platform Familiarity
Achievements & Highlights
- Handled backend Shopify operations for brands with over 200+ SKUs
- Coordinated multi-platform product listings without data errors
- Improved customer retention by 30%
- Maintained hygiene of live product pages
- Trained new support staff
- Reduced return-related complaints
Service Offerings
🔹 Product Listing Services
🔹 Customer Service Management
🔹 Store Backend Support
🔹 CRM & Reporting
🔹 Graphic Team Coordination
Work Ethic & Communication Style
🕒 Availability: Australian, UK, or US hours
✅ Commitment: 6 hours/day
🌍 Remote-Ready
✨ Communication: Fast and transparent
📈 Improvement-Oriented
Ideal Collaboration Scenarios
• Fashion & Apparel Brands
• Shopify Stores
• Growing D2C Brands
• Drop Shipping & Global Brands
What Clients Can Expect From Me
• On-time delivery
• Detail-oriented work
• Confidentiality
• Structured approach
• Friendly communication
My Goals as Your Virtual Assistant
My goal is to support you behind the scenes and ensure your store operates smoothly and efficiently. I aim to be a long-term, trusted partner in your growth journey.
Closing Note
Whether you're launching a new collection or scaling operations, I’m here to support you with reliable and knowledgeable virtual assistance.
Warm regards,
Nima N. Gandhi
E-commerce Virtual Assistant
Availability: Immediate
Time Zone: IST (flexible for global support)
Work Terms
As a Virtual Assistant with over 11 years of experience in e-commerce operations, customer service, and backend support, I bring comprehensive support services to businesses operating on platforms such as Shopify, Myntra, Flipkart, and Myntra. My work terms are structured to ensure smooth collaboration, timely delivery, and flexibility based on the client's operational needs.
Working Hours & Availability
I am available to work 6 hours a day, 6 days a week, and I can adjust my schedule to align with the client's preferred time zone. I’m particularly flexible with Australian, UK, and US time zones. My communication style is clear, prompt, and professional, with daily or weekly reporting as needed.
Communication & Tools
I handle all communications through the platform’s messaging system. For task tracking and collaboration, I use tools such as Google Sheets. I'm also experienced in using customer service and CRM platforms such as Gmail, Salesforce, and basic Gorgias or Klaviyo.
Scope of Services
My core areas of service include:
- Product Listing & Catalogue Management
- Customer Support (Email, Phone, Chat)
- Shopify Backend Management
- Order Processing & Fulfilment Tracking
- Inventory Coordination & Stock Updates
- Refund, Return & Credit Note Reporting
- CRM Updates & Customer Retention Strategies
- Collaboration with Designers & Marketing Teams
Deliverables & Timelines
All tasks are delivered with a focus on quality and accuracy. I adhere strictly to agreed timelines and prioritise time-sensitive deliverables such as product launches, campaign updates, and inventory coordination. I provide regular updates and am open to client feedback and revisions.
Payment Terms
I accept payments on a weekly or milestone basis via the platform of the client’s choice. For long-term engagements, I’m open to structured monthly retainer agreements. All invoices and progress reports are shared according to the client’s accounting and billing cycle.