I Help people to systems support, Data entry, and computer-related any issue i can resolve like software installation and system Hanging issue.
Aspiring for a challenging career in IT filed 5years’ experience to learn and use my skills towards the growth of my career and organization.
Graduation (BSC IT)from Sunrise University.
2Years Diploma in Hardware and Networking from IHT at New Delhi.
Microsoft Certification in MCTS.
provide Support to high-level priority user to follows all severity matrixes within SLA.
Providetechnicalsupport, identifying problem incidents with their subsequent resolutions.
Routing incident to concern teams for resolution, providing timely and complete updates to customers, following up with customers to ensure the effectiveness of resolution and satisfaction. Identified staff training needs for ongoing infrastructure changes in the organization. Provide the various applications support like installation, managing, updating, troubleshooting
Work Terms
Firstly I have to try to work complete and after that see about Payments.