Data Engineer | IT Support Expert | Salesforce CRM Consultant

I am resilient, hardworking, diligent, self-motivated, goal-driven, and resourceful. I am a team player and effective communicator, continually striving to develop myself. Most importantly, I am driven by the inner satisfaction of seeing how applying my skills and qualities to solve technical problems helps me deal professionally with colleagues and managers, while adding value to the business.

Over 8 years of IT work experience. Offer 5+ years’ advanced Salesforce configuration, automation, and business process optimisation experience. Streamlines workflows and enhances data management and security for over 3,000 users across cloud platforms. Built a custom lead assignment logic that distributed 84,500 leads monthly, increasing sales conversions by 35%. Skilled in implementing and maintaining system integrations, such as AWS and Salesforce Einstein, reducing file retrieval time by 40% and eliminating 85% of low-quality prospects. Delivered user support and training, achieving a 95% adoption rate for 500+ users with tailored training sessions. Optimised business processes and reduced manual tasks by 80%, driving organisational efficiency and ensuring data accuracy while saving 15% in licensing costs.

I have worked across various industries, including e-commerce, banking, Real Estate, Letting Agents, Recruitment, IT consulting, and fintech. I am excited about the opportunity to use these skills to align with your business needs.

Work Terms

40hours/week

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