Hello, I am a freelancer specializing in customer/tech support, my working languages are Native Spanish/Hebrew, and fluent English.
Supporting calls, emails, and chat.
I have experience in VA, translation, proofreading, and web research.
Worked many years for companies such as Dell, AOL, MSN, MCI via Teleperformance as an agent, QA, Trainer, and Lead capabilities.
Support Manager specialist at Accenture for the Caterpillar and LAN projects.
Experience with Zendesk, Stripe, Braintree, chargeback, refunds, and escalation queues.
My hours are flexible, and I am available for all time zones.
Cheers
Pablo